Returns & Exchanges

Ann Demeulemeester offers a sophisticated return process, allowing customers to request a return for any item within 14 days of delivery provided it remains in its original, unworn condition with all security tags attached. We ensure a seamless experience to maintain the integrity of your artisanal garments and accessories.

Return Process

• 1.
  Request Authorization

  Access your order history through your personal account or the guest portal to request a Return Merchandise Authorization (RMA) number within the 14-day window.

• 2.
  Prepare the Shipment

  Place the items in their original packaging, ensuring all designer labels, dust bags, and authenticity cards are included to avoid depreciation of the item's value.

• 3.
  Attach Shipping Label

  Affix the pre-paid return shipping label provided in your original package over the prior delivery information to ensure secure transit back to our warehouse.

• 4.
  Quality Inspection & Refund

  Once received, our atelier will inspect the returned pieces for quality compliance; approved returns will be credited to your original payment method within 7 business days.