Frequently Asked Questions
Discover everything you need to know about our artisanal collections and services.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be returned in their original condition, unworn, with all tags and designer packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I ensure I select the correct size?
Each product page includes a detailed size guide. Our collections typically follow European sizing; if you are between sizes, we recommend contacting our customer service for specific garment measurements.
Are your products authentic?
All items sold on our official website are guaranteed to be authentic Ann Demeulemeester products, crafted with the highest standards of quality and avant-garde design.